7 Essential Elements | Team Building | Developing Intuition | Staff Development | Customer Service | Sales | Emotional Intelligence
Over the years there has been a great deal of research and speculation about what goes in to making us who we are, and although there will never be a complete answer, it is generally agreed that there are three major components involved: our natural I.Q. or "brain power", our personality and our Emotional Intelligence (the way in which we deal with emotions.)
Its now generally agreed that we inherit our cognitive ability or I.Q. from our parents. In a similar way, the main components of our personalities are formed early in life as our surroundings, family and community influence us. These first two characteristics are therefore relatively set by the time we become adults. Our ability to effectively handle emotions however is something that we can continue to develop our whole lives. Furthermore, recent studies have shown that our level of Emotional Intelligence (or E.Q.) is a much more reliable predictor of success in business than any other factor.
Its now generally agreed that we inherit our cognitive ability or I.Q. from our parents. In a similar way, the main components of our personalities are formed early in life as our surroundings, family and community influence us. These first two characteristics are therefore relatively set by the time we become adults. Our ability to effectively handle emotions however is something that we can continue to develop our whole lives. Furthermore, recent studies have shown that our level of Emotional Intelligence (or E.Q.) is a much more reliable predictor of success in business than any other factor.
The Next Level programs for building enhanced E.Q. for businesses provide insights for management and employees in the 5 key dimensions of Emotional Intelligence:
- Recognizing and expressing your emotions
- Understanding others' emotions
- Utilizing emotional information in reasoning and decision-making
- Managing your own and others' emotions
- Controlling emotions

